Shipping policy

Shipping & Delivery Policy

Rockport Mobility (Rock Port Trading Ltd)

We want your new scooter, powerchair, or mobility aid to reach you safely and on time. Here’s everything you need to know about delivery.

1. Where We Deliver

We deliver free of charge to addresses across mainland England, Scotland, and Wales.

The following areas sit outside our standard free delivery zone, in line with standard UK courier and haulage practice for large mobility equipment: - Scottish Highlands and Islands - Northern Ireland - Isle of Man, Isle of Wight, and Channel Islands

If your delivery address falls into one of these areas, please contact us before ordering on 07467 848509 or rockportmobility@hotmail.com and we’ll confirm whether delivery is possible and provide a clear quote for any surcharge — we’ll never add a hidden charge at checkout.

2. Delivery Times

• Most orders are dispatched within 1–2 working days

• Standard delivery typically arrives within 3–5 working days of dispatch

• Larger items such as scooters and powerchairs may take slightly longer, as they often require specialist handling

You’ll receive a tracking notification as soon as your order is dispatched.

3. Delivery Charges

Standard delivery to mainland England, Scotland, and Wales is free on all orders, including mobility scooters and powerchairs. Delivery to the Highlands, Islands, Northern Ireland, and the Channel Islands is quoted separately — see Section 1.

4. Who Delivers Your Order

Depending on the product, your order will be delivered either by our own Rockport Mobility delivery service or by our courier partner, D&D Transport. For larger items, we may contact you in advance to arrange a suitable delivery date and time.

5. Home Setup & Demonstration

For qualifying scooter and powerchair orders, we offer free home demonstration and setup so you feel confident using your new equipment from day one. Let us know if you’d like this included with your delivery.

6. Delivery Access

Please ensure someone is available to receive larger items, and let us know in advance about any access restrictions (e.g. narrow doorways, stairs, restricted parking) so we can plan the safest delivery.

7. If Delivery Is Missed

If you’re not available to receive your delivery, our courier will leave a card or contact you to rearrange. Repeated failed delivery attempts may incur a redelivery charge, which we’ll always confirm with you first.

8. Damaged or Faulty on Arrival

Please inspect your item as soon as it arrives. If anything appears damaged in transit, contact us within 48 hours at rockportmobility@hotmail.com or 07467 848509, and we’ll arrange a repair, replacement, or collection at no cost to you.